We care about your satisfaction and want you to be thrilled with your purchase. If in the unlikely event that you do need to make a warranty claim please contact us as soon as possible so we can work to remedy the situation.
In the event that you find your leather package or any part of your order including accessories to be defective, missing or damaged on arrival, please contact us immediately for replacement.
Please report any damaged products immediately so we can work to resolve the problem for you.
All shipments from The Canada Seat Skins Company will come fully ensured against loss or damage at no extra cost to you. It is the buyers responsibility however to inspect the parcel thoroughly prior to acceptance and note any damage with the delivery driver immediately.
If your parcel is damaged and you fail to report the damage in a timely manner than it becomes very difficult for us to process a claim with the shipping company. Even if you do not plan on installing your interior right away, please inspect it carefully.
If damage from shipping occurs and it is not reported in a reasonably timely manner, we can not guarantee reimbursement for the loss.
All leather interiors from The Canada Seat Skins Company unless otherwise marked are custom made to order and are non refundable. Please contact us to confirm compatibility with the intended vehicle before purchasing your new leather interior. In the event you experience a problem with a component or your interior is missing components, replacements will be provided at no cost through our warranty program.
In the event you receive the wrong interior at the fault of the manufacturer or an employee of The Canada Seat Skins Company, you will receive a correct replacement or a refund for the total once the item is returned complete and in saleable condition. No returns will be issued on interiors that have been modified or purchased incorrectly or purchased without the help of a sales representative.
Please review all your order details carefully. No refunds will be issued on custom leather interiors where a release correctly detailing the product to be supplied was submitted and approved. No refunds or returns can be authorized where the customer has provided incorrect vehicle information or ignored compatibility information including and not limited to pattern diagrams and fitment charts. All online orders require review and approval of this policy.
The color charts and product photos provided on this site by The Canada Seat Skins Company and by the product manufacturers directly are to be used as helpful design guidelines only. This is due to hue, brightness, contrast and saturation variances in both monitors used to view the photos and digital cameras used to make the photos. If an exact color match is required, please order a swatch sample book and confirm your color selection prior to submitting your order for manufacture. No refunds will be issued on interiors based on color provided vs color displayed on our site or a manufacturers web site.
If one of you products or accessories should show signs of failure or defect after installation, the manufacturers warranty will need to be addressed to cover any repair or replacement provided that the claim is made within the warranty period and falls within the products warranty guidelines. Please register your products with the provided warranty registration card.
Most often the warranty claim at this stage will have to be handled by the manufacturer directly. If you have any problems dealing with a warranty claim please contact us immediately for assistance.
Obligations
Katzkin leather Inc. Warrants its leather and vinyl interiors to be free from defects in workmanship and material when used under regular conditions for a period of three years or 36,000 miles, whichever occurs first.
This warranty will not apply as a result of improper installation, alteration, unauthorized repair, abuse, or accident. The purchaser will have no entitlement to recuperate from Katzkin Leather Inc.,or any authorized Katzkin leather Inc. dealer, any consequential damages, losses, or expenses for loss of use, loss of time, loss of profits or income or any other incidental damages arising directly or indirectly from a warranted claim involving this product.
The exclusive obligations of this warranty shall be limited to the repair of any accepted defect in workmanship or materials or at the discretion of Katzkin Leather Inc., to replace it with a comparable product.
Exclusions
This warranty does not apply to claims for abrasions, scuffs, scratches, cuts or abusive and excessive wear. Katzkin Leather Inc. will not be held responsible for color dye lot variations in connection with any authorized warranty claims.
The application of silicone based products and or harsh chemicals can damage or destroy the surface and structure of your leather interior. Katzkin Leather inc. recommends the application of a mild detergent and water to remove any soil from the surface of your leather. The surface should then be wiped clean with a dampened soft cloth. use of silicone based products will void this warranty.
Katzkin Leather Inc. reserves the right to alter, modify or discontinue products without any obligation in regards to products previously offered.
To obtain warranty repair or replacement you must present the warranty claim to an authorized dealer. Any product to be sent to Katzkin Leather Inc. for repair or replacement must be pre authorized.
All warranty claims are at the discretion of Katzkin Leather Inc. This warranty gives specific legal rights to the original consumer. other rights may vary state to state, so the above limitations or exclusions may not apply to you.
In the event of any discrepancy between the warranty information presented herein and the officially distributed Katzkin Leather Inc. Product Warranty, the later will be deemed correct. The Canada Seat Skins Company is not responsible for any errors or revisions in the above mentioned warranty.
Free Shipping*, No Fees, No Stress. Guaranteed.
We will ship your custom leather interior to most locations in Canada and the continental USA for free. We do not ship across borders so you will have no additional brokerage, duty or delivery fees. Canadian orders ship directly from Canada, US orders ship directly from our outlet in the USA !!
Contact us with questions or to request a custom quote. We are available Monday through Friday, 8am to 5pm Pacific.